Support
Q1: I just purchased your equipment, but I am not very familiar with its operation. Will you provide training?
A1: Yes, for those who are not familiar with the operation of the newly purchased air compressor, we provide free video training services to ensure that you can operate the equipment proficiently.
Q2: I am not confident about the safe operation of the product. Will you provide relevant safety training?
A2: Yes, we attach great importance to the safe use of our products, so we will provide users with necessary safe operation training.
Q3: I purchased your customized solution. Will there be special training to help us understand and use these customized features? I purchased your customized solution. Will there be special training to help us understand and use these customized features?
A3: Yes, we will provide special training according to your customized needs to ensure that you can make full use of all customized functions.
Q4: If our employees are highly mobile, how can we ensure that new employees can quickly master the use of the product?
A4: Our operation is simple and easy to understand, which can enable new employees to get started quickly and ensure business continuity.
Q5: The machine I purchased needs to be installed and debugged, but there is no service personnel from your company where I am. Can you provide remote installation guidance?
A5: For the installation and commissioning of the machine, we will commission the machine before leaving the factory. If the purchased portable air compressor only needs a simple installation frame, we have an installation manual or can try to provide you with remote installation guidance through video calls or telephone guidance.
Q6: I am not familiar with the operation of the machine. Can you remotely guide me on how to use and maintain the machine?
A6: We can provide remote operation and maintenance training, and guide you on how to use and maintain the machine correctly through video tutorials.
Q7: The machine I purchased needs regular maintenance, but I don't know the specific steps. Can you provide remote maintenance guidance?
A7: We can provide maintenance video guidance, including specific steps and precautions for regular maintenance, to help you ensure the normal operation of the machine.
Q8: I encountered an emergency while operating the machine and need immediate help. Can your company provide remote emergency guidance?
A8: In an emergency, please contact our customer service hotline immediately. Our technical support team will provide you with guidance remotely as soon as possible and decide whether on-site support is required according to the situation.